Q. Where do your machines and parts come from?
A. The majority of the machine and parts manufacturers represented on this website are located in Germany. Manufacturers in Italy and the USA are also represented. ETK does not currently import any machinery or parts from China.

Q. Does ETK stock every item it offers for sale?
A. ETK maintains some inventory in North Carolina, USA, primarily as a courtesy to our existing customers who re-order parts on a regular basis. With drop shipment agreements and aggressively negotiated shipping prices in place, it is unnecessary to duplicate stock for every item. In addition, many products represented on the ETK website are custom manufactured or assembled, making it impractical or impossible to stock.

Q. What if I need something urgently and the product is "Backordered"?
A. Contact us right away! We may have a shipment in transit. We may be aware of stock in another location. The manufacturer may have stock that can be drop-shipped immediately. The manufacturer may make a provision, for an extra fee, to rush assemble or manufacture a product on your behalf.

Q. I am Sales Tax Exempt. How do I use the Checkout?
A. Contact us right away with a copy of your State's Sales Tax Exemption certificate. We will put that document on file, create a Corporate Customer account for you, and provide you with a secure login for Tax Exempt Checkout.

Q. What if I can’t find what I am looking for on your website?
A. Contact us. From locations in the USA and Germany we are happy to help you track down unlisted products, hard-to-find or even discontinued items.